Returns must be done within seven (7) working days starting from the day the goods are delivered to you. You may return your order (or items) for any of the following reasons:
You received the wrong item in your package or the item has a manufacturing defect (excluding goods marked as display set items or clearance goods).
And the general requirements for returns are as follows:
You have proof of purchase (order invoice number and receipt).
The goods must be in new condition and returned in the original selling condition and unopened packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts, vouchers received with it.
The product must not have been used or installed or had any data inputted.
The returned goods/products will be checked with the receipt together and the goods should be in good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. One Home Gallery will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 7 working days after the confirmation.