Delivery Policy

DELIVERY FAQS

Where does Basic Home deliver to?

We currently ship to any street address in Peninsula Malaysia only.

Note: We do not ship to off-shore islands in Peninsula Malaysia with no bridge access, such as Langkawi Island, Tioman Island etc.

We currently also do not ship to addresses in East Malaysia

How will my item(s) be delivered?

For deliveries within Johor Bahru, all Basic Home furniture will be delivered and handled by our in-house delivery team.

For areas within Peninsula Malaysia but outside of Johor Bahru, delivery will be in charged by our trusted specialist delivery partner with console truck, or by GDEX for smaller items.

We currently do not ship to addresses in East Malaysia. However, if you have a warehouse or logistics partner within Johor Bahru, we can arrange for it.

Is there any delivery restriction?

Please remember that it is your responsibility to check that your item(s) will fit through doors, staircases and lifts in their packaging before you place your order. You can find measurements for all of our products here on the website.

DELIVERY RATE

Here at Basic Home, we offer competitive delivery pricing on all our furniture pieces to make furniture shopping simple.

Generally, our delivery rates are calculated based on our delivery table below.

To Address In Johor Bahru

To Address OUTSIDE Johor Bahru in Peninsula Malaysia

To Address in East Malaysia

We currently do not ship to East Malaysia. However, if you have a warehouse/ logistics partner in Peninsula Malaysia, we can arrange for it

**customers are only eligible for only one (1) FREE SHIPPING per order

Please note that delivery rates are calculated on the order amount after any discount coupon is being used.

 To Address in Singapore

ARRIVAL DATE AND DELIVERY DURATION

How long does it take for my item(s) to arrive?

Basic Home provides a wide range of furniture and order to make. Hence, we do not have ready stock for all the furniture that we carry. For some of our furniture, we only place order and make them upon confirmation of customer’s order. Therefore, for items that we do not carry ready stock, customer may check its availability day which is provided in each product page.

Many times, we have extra pieces of our most popular collections which means we can do express shipping for certain products because they are in stock in our warehouse.

When can I expect my item(s) to be delivered?

As soon as the purchased items are available in our warehouse, we will keep in touch with our customer to arrange for delivery.

For delivery within Johor Bahru:

You can arrange your order to be delivered to you earliest in five (5) working days after the latest estimated arrival date.

For example:

Estimated availability days: 14 days, earliest we can deliver the goods to you from the 19th day onwards.

For delivery outside Johor Bahru:

You can arrange your order to be delivered to you earliest in seven (7) working days after the latest estimated arrival date.

For example:

Estimated availability days: 14 days, earliest we can deliver the goods to you is from the 21st days onwards.

Can I decide when my item(s) to be delivered?

Absolutely! You can find estimated arrival date for all of our products here on the website. As explained above, the delivery arrangement can be made based on the latest estimated arrival date of your purchased items.

Should you have special requests for us to hold the furniture for longer than usual period in our warehouse, please contact info@basichomefurniture.com and our team will be more than happy to assist where possible.

DELIVERY POLICY

Why does my delivery arrangement have to be based on latest estimated arrival date of my purchased items?

For the convenience of our customers, we group all order items to be dispatched together. Thus, when arranging your delivery date with our customer service team, it is best to take the item with latest estimated arrival date and use that to arrange the delivery date of your order.

Do I get my item(s) in one delivery?

Yes, in order to help you save costs, we will consolidate all order items to be delivered together.

Can I arrange different delivery dates for my order?

If you have purchased items that had varying estimated arrival date on the website and you wish to receive select pieces earlier, please contact info@basichomefurniture.com and our team will be more than happy to assist where possible.

However, please note that customers are only eligible for only one (1) FREE SHIPPING per order.

Occasionally, we may deliver your item(s) to you separately due to the nature of the products. If such need arises, our friendly customer service team will make an arrangement with you prior to delivery. Of course, separate delivery due to this reason will not charge an additional delivery cost.

What if I forgot my scheduled delivery time?

Worry not! We understand you are busy with your important commitments, our customer service team will contact you via your preferred communication channel three (3) days before your scheduled delivery time to remind you.

On the day of your scheduled delivery time, we will kindly give you a nudge to get you prepared too.

What if I miss my delivery?

Basic Home does not take responsibility for any incorrect or incomplete order details including delivery address, contact details or email has given upon purchase and the subsequent failure of delivery as a result.

If our delivery team has attempted to deliver your item(s) by the confirmed delivery time, they will only wait for twenty (20) minutes at your door before abandoning their mission to deliver your order to you. The item(s) will be sent back to us, and an additional re-delivery fees based on our standard delivery rate will be charged before the goods are re-dispatched to you.

Can I change my delivery date?

Yes, change to delivery time should be informed to our friendly customer service team at least three (3) days before scheduled delivery time to avoid additional charges.

What if I have last minute change to my scheduled delivery date?

Any changes made within three (3) days of schedule delivery time will be charged an additional re-delivery fees based on our standard delivery rate on top of existing delivery fees, if any. Please contact info@basichomefurniture.com and our team will work our best to try to accommodate to your change.